Terms & Conditions and Privacy

Payment

For both UK and International customers payment is accepted by Paypal (you do not need a Paypal account, simply select the option to pay without an account).

We do not store credit card details nor do we share customer details with any 3rd parties.

Payment must be made at the time of order. We do not accept cheques or money orders.

Orders

We endeavour to ship all in stock items within 3 working days. During peak seasons this may be extended to 7 working days.

If an item is out of stock at the time of ordering, the customer will be notified via email, and can then choose either to await further stock or cancel the out of stock item.

Delivery

UK customer orders can be expected to arrive within 2 – 3 working days of dispatch, but sometimes can take up to 14 working days for delivery particularly during busy seasons.

For non-UK customers, please allow up to 6 to 8 weeks for delivery. Delays can be caused by customs, local postal carriers and even the odd volcanic eruption.

Please note non-UK customers are responsible for any and all customs charges which may be due. Please contact your local Customs for details of any charges which may be due.

Postage and Packaging

P&P costs include postage, packaging and a small handling fee.

Cancellations, Refunds and Returns

You have the right to cancel your order at any time within 14 calender days.

If you wish to cancel before your order is shipped, simply email us info@gothicrosegallery.co.uk and we will cancel your order and refund you in full.

If you wish to cancel after your order has been shipped, please email us info@gothicrosegallery.co.uk to arrange a return. Returns are accepted if notified within 14 calendar days of receipt and returned within 28 calendar days of the date of your invoice. Returns made outside of 28 calender days will not be eligible for a refund and no refund will be given.

Items must be returned in the original sealed (where appropriate) packaging in an an unused condition, unless faulty.

Upon receipt a full refund for the cost of the order excluding the original delivery charge will be given, no later than 14 calendar days after receipt of returned order.

Customers are responsible for all return costs.

Please keep any proof of postage/receipt, and advise that all returns are sent using a trackable method (such as Signed For) as we are not responsible for and cannot refund untracked returned items which are lost in transit.

Any items returned not as stated above will be subject to a charge of 25% of the item cost.

This does not affect your statutory rights.

Questions

Please email any questions, queries or comments to info@gothicrosegallery.co.uk

Privacy and Cookie Policy

Your details will not passed to any third party. We may use your details to send you information about events we attend or promotional offers. You may unsubscribe at any time.

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